The GAME Australia Debacle

12224 Views 108 Posts Gaming Industry

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Keep up to date with everything that's happening with GAME Australia.

GAME UK files for Administration - March 22
GAME Aus says it's not affected.
ps3.mmgn.com/...

GAME UK gets a saviour - 2 April
GAME Aus now looking for a buyer
ps3.mmgn.com/...

GAME AUS enters administration - 14 May
Was suspected by AU Staff, but it happened suddenly
pc.mmgn.com/...

GAME confirms, PwC responds, they discuss pre-orders - 14 May
The administrators discuss the process, GAME is hopeful it will fulfill pre-orders.
ps3.mmgn.com/...

No Refunds for Diablo III - 14 May 3pm
Just a few hours after saying it should fulfill pre-orders, GAME confirms you will lose your Diablo III pre-order unless your store is one of the lucky few with stock
pc.mmgn.com/...

And now we wait...

15/05/2012

The member formerly formerly known as ICC_06, formerly known as Ben.

Kudos: 298,461

Tano

Funny that the retailer with more competitive pre-owned pricing is the one that goes under.

15/05/2012

"Niko! Cousin!"

Leave a comment

Kudos: 5,216

MrMoo

My pre-order for Game of Thrones on PS3 disappeared (but the order number still appears under my orders list) when they removed all the coming soon games (which I know the can't honor), so should I get the game from EB Games or JB HiFi.

15/05/2012

Location removed

Kudos: 27,754

stublu

MrMoo said: My pre-order for Game of Thrones on PS3 disappeared (but the order number still appears under my orders list) when they removed all the coming soon games, so should I get the game from EB Games or JB HiFi.

whoever's cheaper. Almost certainly JB.

15/05/2012

Perth

Kudos: 1,002

bunter1980

i saw this coming in early April removed all my pre orders and used up all store credit.... no one sells a company or looking for a buyer when the company is going well!!! anyone burnt by this is either stupid or stupid... sorry to be harsh but its "business" and there is no room for loyalty in the retail industry

15/05/2012

Caloundra, Queensland - Steam: BDaddlesPC

Kudos: 282,459

Gryllis

Beta said: Funny that the retailer with more competitive pre-owned pricing is the one that goes under.

And EB just "rented" an island for 3 days for its manager/PR conference [MOG]

16/05/2012

The member formerly formerly known as ICC_06, formerly known as Ben.

Kudos: 2,142

HelloTaco

So i went to my local GAME store today because i thought i should buy something with the $$ i had on my rewards card..... It had closed down. No warning. I swear i just walked past the other day and it was open. [Rage]

16/05/2012

Sounds like transparent sunshine

Kudos: 206,989

M@ndyz

Miamigo said: So i went to my local GAME store today because i thought i should buy something with the $$ i had on my rewards card..... It had closed down. No warning. I swear i just walked past the other day and it was open.

Very unfair.. They should have called the customers who had store credit to come and use it.. Or even an email

16/05/2012

Add me on steam........... bootie [mmgn] Or raptr.......... bootie101 Or wiiu. actually don't add me on wiiu im never on it :p

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HelloTaco

I was pretty annoyed because i walked all the way there in the cold.
I assume the card works at any game though so might try somewhere else before they are all gonnnnnneeeeee.

16/05/2012

Sounds like transparent sunshine

Kudos: 206,989

M@ndyz

Miamigo said: I was pretty annoyed because i walked all the way there in the cold.
I assume the card works at any game though so might try somewhere else before they are all gonnnnnneeeeee.

Hopefully.. Even if not I'm sure once you tell them the store closed down it should be ok :)

16/05/2012

Add me on steam........... bootie [mmgn] Or raptr.......... bootie101 Or wiiu. actually don't add me on wiiu im never on it :p

Leave a comment

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Makra

Miamigo said: So i went to my local GAME store today because i thought i should buy something with the $$ i had on my rewards card..... It had closed down. No warning. I swear i just walked past the other day and it was open.

At least that's the ethical thing to do. Any stores that are still open are trading despite the fact they have retracted their regular exchange/refund store policies, without announcing it anywhere.

I bought 3 cheap games 2 days ago, they told me they had just found out about going into voluntary administration so they told me they could only take cash. Took the games home, turns out one of them was falsely advertised as having 2 player offline co-op which it didnt. Went back today to exchange it, they said nope, can't do it. I said, that's against the law, if something is misleading/falsely advertised, you must give an exchange or refund. They said, nope can't do it....

Went home, called Fair Trading, they sent me here: www.game.com.au/...

They basically said that I can apply to get a refund through PWC, or if GAME exits administration, then I can go back to the store and demand an exchange again. However, I found this very interesting statement:

"For the avoidance of doubt, the withdrawal the Company’s 7 day returns policy does not impact the
consumers’ statutory rights."

My situation is under consumer statutory rights, so I think Fair Trading missed that. I'mma call them up again tomorrow, and if they agree with me, I'm going down tomorrow to my GAME store and slamming this shit down in front of the manager. She was such a bitch to me, so I look forward to it.

Just thought I would write this up in case anyone else is in the same situation.

16/05/2012

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Catflaps

I so hope you get to slam that shit down in from of that manager Makra [MOG]

Then once its refunded, say its people like you, why game has gone into administration ;)

16/05/2012

West, N.S.W

Kudos: 2,142

HelloTaco

Seriously? That’s pretty poor on GAMEs behalf, especially if you just wanted to swap the game for another, it’s not like they have to give you any money back (if it’s the same price).

16/05/2012

Sounds like transparent sunshine

Kudos: 24,513

Makra

Catflaps said: I so hope you get to slam that shit down in from of that manager Makra
Then once its refunded, say its people like you, why game has gone into administration

Oh absolutely. It's people like me, who enforce their legal rights, that brought down a multinational company. My bad...

...
You for real??

Miamigo said: Seriously? That’s pretty poor on GAMEs behalf, especially if you just wanted to swap the game for another, it’s not like they have to give you any money back (if it’s the same price).

Yep, exactly.

16/05/2012

ㅈㅈ

Kudos: 206,989

M@ndyz

It's disgusting.. I guess they don't give a shit about customers cause they are going under

16/05/2012

Add me on steam........... bootie [mmgn] Or raptr.......... bootie101 Or wiiu. actually don't add me on wiiu im never on it :p

Kudos: 2,142

HelloTaco

Makra said:
Oh absolutely. It's people like me, who enforce their legal rights, that brought down a multinational company. My bad...

I think he ment it like 'you tell the manager it's people like her....' he just worded it weird :P

16/05/2012

Sounds like transparent sunshine

Kudos: 24,513

Makra

Miamigo said:
I think he ment it like 'you tell the manager it's people like her....' he just worded it weird

Ohh lol. If that's the case, my bad catflaps :P

16/05/2012

ㅈㅈ

Kudos: 171,370

Toki

THEY SAID GAME WONT HAVE DIABLO III

SO I WENT INTO GAME AND TOLD THEM "DO YOU KNOW WHO I AM?" THEN I GOT DIABLO III

16/05/2012

QLD, Gold Coast, Tokitopia | GT was here. 4/4/2012 <3 GREENTHUMB!

Kudos: 88,255

Pilkingbod

Scabe got connections.

16/05/2012

Melting pot of friendship

Kudos: 16,745

LeishaChu

Luckily I used all of my store credit before all of this crap happened.

But yeah, sucks for those people who lose moneys now :<

16/05/2012

Melbourne, Victoria ^_^ 0904-3539-3167 <--- for brawlz

Kudos: 10,518

LMA0

bunter1980 said: i saw this coming in early April removed all my pre orders and used up all store credit.... no one sells a company or looking for a buyer when the company is going well!!! anyone burnt by this is either stupid or stupid... sorry to be harsh but its "business" and there is no room for loyalty in the retail industry

U should be Donald Trump's new apprentice ;)

16/05/2012

Outer West Sydney aka The Ghetto

Kudos: 49,906

SevenII

LeishaChu said: Luckily I used all of my store credit before all of this crap happened.
But yeah, sucks for those people who lose moneys now :<

I'll never get those 1500 points back. :'(

16/05/2012

Far side of the world... (Sydney)

Kudos: 1,411

Catflaps

Makra said:
Miamigo said:
I think he ment it like 'you tell the manager it's people like her....' he just worded it weird

Ohh lol. If that's the case, my bad catflaps

Lol sheesh dude i was on your side :P and yes i meant tell the manager, why would i say tell yourself that after you give it to the manager =_=

16/05/2012

West, N.S.W

Kudos: 96,254

Skarteh

Man I get fair trading and ACCC bullshit thrown at me all day. 99% of the time they quote something they just read it incorrectly.

Misleading advertising is black and white if you can prove it. Check ACCC website.

16/05/2012

Melbourne, Victoria | Walk with me in hell

Kudos: 24,513

Makra

Skarteh said: Man I get fair trading and ACCC bullshit thrown at me all day. 99% of the time they quote something they just read it incorrectly.
Misleading advertising is black and white if you can prove it. Check ACCC website.

My situation is black and white. That dumb bitch was just too dumb to realise the difference between a standard change of mind return and statutory obligations. I'd understand if I was trying to get a refund - they have no money. But when it's a matter of swapping one game for another, there is no reason they can't do it, especially when federal law says they must.

16/05/2012

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