Earlier today, GAME Australia went into adminstration. Then it responded saying it planned to fulfill pre-orders for games like Diablo III and Max Payne 3, despite sources suggesting it wouldn't get Diablo stock.
Now that the dust has settled, Kotaku reports that only select stores will receive Diablo III stock. If you hold a pre-order at a store without the game, you will not be offered or entitled to a refund.
GAME sent the following to people who pre-ordered with a mobile number: "Due to the appointment of an administrator to our business this morning, it is with regret that I inform you all that our stores will not be receiving any stock of diablo 3. Because of this, we regrettably will be unable to fulfill any pre-orders. Also, we will be unable to refund any deposits paid towards a pre-order of diablo 3. If you need any more info, please email firstname.lastname@example.org."
Any money you put down on Diablo III is lost. It cannot be used as store credit, moved to another game purchase or refunded.
If you paid with cash, you're fighting a losing battle. The only way you can get your money back is to register as an unsecured creditor and go on the bottom of a very long list of angry businesses wanting their money back.
If you paid by credit card, you can launch a dispute with your financial institution to cancel the payment.
By Ben Salter - Bio